Service Delivery Manager

4 weeks ago

London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time
Service Manager Job Description

At JAM IT Consultancy Ltd, we are seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' business requirements are met.

Key Responsibilities:

  • Develop Customer Relationships: Build trust, confidence, and mutual respect with our clients through effective communication and relationship management.
  • Strategic Partnership Development: Maintain a comprehensive understanding of our clients' strategies, commercial drivers, market, and challenges to develop a strategic partnership.
  • Customer Advocacy: Act as the client's advocate, ensuring that their business requirements and service expectations are understood by our operational and support teams.
  • Service Management Challenges: Anticipate and address service management challenges, feeding into our Consulting service issues/ideas for improvement.
  • Customer Experience Enhancement: Proactively work with our sales team to identify additional products/services that will enhance the customer experience.
  • Customer Lifecycle Management: Track and manage the customer experience throughout the customer lifecycle, ensuring timely delivery of services and accurate invoicing/cash collection.

Requirements:

  • Education: Bachelor's degree in a relevant subject (2:1 or above) with solid pre-university education.
  • Experience: Good experience in a similar customer-facing role in Service, Delivery, or Client Relationship Management, typically of at least two years.
  • Technical Skills: Experience with the software development lifecycle, cloud platforms, and/or the development of hardware and software.
  • Soft Skills: Excellent customer service and interpersonal skills, with a proven track record in a technical field.

Person Profile:

  • Project Management Experience: Experience in project management or project delivery in the IT and Telecoms sector.
  • Service Review Meetings: Experience in conducting Service Review Meetings with customers and providers.

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