Technical Support Specialist
22 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at HCLTech. As a Desktop Service Engineer, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:
- Provide hardware/software/network problem analysis and resolution support over the phone
- Coordinate desktop changes to avoid deployment collisions
- Participate in projects concerning bigger desktop changes, such as rollout of new antivirus
Requirements:
- 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware
- Good in Data Analysis & Reporting using MS Office and ITSM tools
- Microsoft environment knowledge (desktop & server)
About Us:
HCLTech is a globally recognized leader in the Tech and IT industry. We pride ourselves on delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
Compensation:
The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.
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