Highly Experienced IT Support Specialist
1 month ago
McNally Recruitment Ltd is seeking an experienced IT Support Specialist to join their team in Dundee.
As a key member of the team, you will provide first and second line technical support to clients across various industries. With a strong focus on customer service and excellent communication skills, you will work closely with clients to resolve technical issues efficiently.
Key Responsibilities:
- Providing technical support for PC and laptop hardware, Windows desktop operating systems, Windows server operating systems, and MS 365.
- Assisting clients with basic firewall/router skills, including VPNs, AV/EDR/spam & web filtering, and basic networking DHCP/DNS.
- Developing strong relationships with clients through exceptional customer service and communication skills.
Requirements:
- At least 3 years of experience in a Level 2 IT support role.
- Strong knowledge of PC and laptop hardware, Windows desktop and server operating systems, and MS 365.
- Excellent customer service and communication skills.
- A valid UK driver's license.
We are looking for an individual who is highly motivated, enthusiastic, and has a passion for delivering exceptional customer service. If you have a strong technical background and excellent communication skills, we would love to hear from you
This role offers a competitive salary of £30,000 per annum, making it an excellent opportunity for those looking to take their career to the next level.
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