Technical Support Specialist
1 month ago
We are seeking an experienced Applications Engineer to join our team in Edinburgh or Dundee, providing world-class technical support to global customers utilizing our award-winning network management software.
Key Responsibilities- Manage troubleshooting coordination at a local and international level where required.
- Design, document, and perform technical and product training for Application Engineers and subject matter experts globally.
- Strong knowledge of hardware, networking protocols, boot sequence, file systems, and API
- Strong understanding of networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall, SMTP, web services, email services, SNMP, FTP
- Microsoft Products/Features:
- MS Exchange, MS SQL, SharePoint
- Active Directory, GPO, VSS, System State, registry
- Microsoft 365 (Office 365)
- MS Exchange, MS SQL, SharePoint
- Working knowledge of virtualization: VMWare, Hyper-V
- Experience in scripting and query languages: SQL, Bash, PowerShell, Python
- AWS (Amazon Web Services): SES, S3, AWS CLI
We are a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs.
Our hybrid working model, The Way We Work, allows you to maximize your contributions while growing your career. You will be part of our global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
What We Offer- An estimated salary of £50,000 - £65,000 per annum, depending on experience.
- Purple Perks:
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- Fundraising opportunities as part of our giving program
- N-able Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
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