Desktop Support Specialist

3 weeks ago


Dundee, Dundee City, United Kingdom Hirexa Solutions Full time

Hirexa Solutions is seeking a highly skilled Desktop Support Specialist to join our team. This role offers a competitive salary of $65,000 - $85,000 per year.

About the Job

We are looking for an individual with 7+ years of experience in Service desk/deskside, customer service, and support experience with problem solving involving hardware.

The ideal candidate will have excellent communication and conversation skills (Verbal and Written), good documentation skills, and a great customer handling skills.

You will be responsible for providing high-quality technical support to our clients over the phone, as well as coordinating desktop changes to avoid deployment collisions and preparing requests for rollout.

Key Responsibilities
  • Provide technical support to clients via phone
  • Coordinate desktop changes to avoid deployment collisions
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned

In addition, you will participate in incident handling concerning desktop changes and projects concerning bigger desktop changes, such as rollout of new antivirus.

Requirements

To be successful in this role, you will need:

  • 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week

This is a challenging but rewarding role that requires strong technical skills, excellent communication skills, and a commitment to delivering high-quality results.



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