Technical Support Specialist

2 weeks ago


Dundee, Dundee City, United Kingdom Ace Aquatec Full time

Ace Aquatec is an award-winning aquaculture technology company, renowned for its welfare-first in-water electric stunners, marine mammal protection devices, biomass estimation, and sea lice removal systems that optimize operations for efficiency, ethics, and sustainability.

This entry-level role involves proactively collaborating with internal and external resources to ensure timely customer success and support activities at Ace Aquatec. Key responsibilities include:

• Daily checks of 3D Camera status to resolve or escalate issues internally

• Daily checks of HSU and other remotely connected equipment

• Responding to customer escalations to help them resolve issues with digital products

The Service Desk Analyst will contribute to internal processes and help define them when necessary in Jira. This role offers opportunities for growth and expansion in responsibility based on individual drive, ensuring compliance with product support and customer success processes.

Key tasks involve:

• Daily review of remotely accessible equipment and digital products

• Mapping and inputting Ace Aquatec processes into Jira software

• Facilitating internal and external meetings on internal customer support processes

Support the development of business processes through input to proposals meetings etc.

Requirements:

• 1+ years admin experience, ideally in a project-based role

• Competent with the Microsoft Office suite of software

Benefits include a competitive salary of approximately £35,000 - £45,000 per annum, depending on location and experience, plus:

• 33 days annual leave

• Death in service at 4 x annual salary

• Employee Assistance Programme

• Enhanced parental leave policies

• Birthday day off

• Paid bereavement leave

• Paid sick leave

• Company pension scheme

• Bike to work scheme



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