Service Coordinator

4 weeks ago


Farnham, Surrey, United Kingdom Pertemps Basingstoke Full time

About the Role:

Pertemps Basingstoke is currently recruiting for a Service Coordinator to join their established engineering company based in Farnham. As a Service Coordinator, you will be an important part of the service department team and be responsible for your own depot area.

Key Responsibilities:

  • Coordinating breakdowns and services, allocating engineers, and managing timesheets and invoicing.
  • Chasing customers for order numbers, receiving, recording, and relaying information for all call outs.
  • Booking in all breakdowns and jobs logged for the area, keeping customers up to date on timescales.
  • Resolving customer invoice queries, being the first point of contact for service enquires, and performing admin duties.
  • Dealing with calls in a polite manner, handling conflict while remaining professional.

Requirements:

  • Effective team player with excellent time management and communication skills.
  • Ability to prioritise work and work well under pressure, providing high levels of customer service.
  • Willingness to help both internal and external customers, being proactive, flexible, and positive.
  • IT proficiency.

About the Company:

Pertemps Basingstoke is a reputable engineering company offering a full-time permanent position with a salary of £28,000 - £30,000 depending on experience.



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