Aftersales Service Coordinator

2 weeks ago


Manchester, United Kingdom Pentagon Motor Group Full time
{"Job Title": "Aftersales Advisor", "Job Description": "Job Opportunity

Pentagon Motor Group is seeking a skilled Aftersales Advisor to join our Manchester-based Maxus Van team.

Key Responsibilities
  • Provide exceptional customer service, face-to-face, via email, and telephone.
  • Liaise with Service and Parts departments to achieve objectives.
  • Manage diaries and handle incoming calls from customers.
  • Update customers on vehicle status and identify upselling opportunities.
  • Perform associated administration, including data entry and system maintenance.
Requirements
  • Service and/or Parts experience (advantageous but not essential).
  • Strong administration skills and attention to detail.
  • Previous customer service experience and customer focus.
  • Excellent computer skills.
  • Process-driven and positive attitude.
  • Excellent communication skills.
  • Methodical and organized approach to workload.
  • Team player mentality.
Benefits
  • 30 days holiday per year (increasing with length of service).
  • Recommend-a-Friend Scheme.
  • Discounted days out with family and friends.
  • Retail discounts saving £££'s.
  • Fully funded qualifications.
  • Manufacturer training.
  • Salary Finance scheme.
  • Employee Assistance Programme and Mental Health First Aiders.
  • Team member pension scheme contributions.
  • Friends & family customer referral payments.

We pride ourselves on offering exceptional training and development opportunities, along with realistic career paths for each member of our team.

", "Language Code": "en-US"}

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