Aftersales Service Coordinator

2 days ago


Manchester, United Kingdom Pentagon Motor Group Full time
Job Introduction

Pentagon Motor Group is seeking a highly skilled and motivated Aftersales Advisor to join our Manchester-based Maxus Van team. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the Service and Parts departments in achieving their objectives.

Key Responsibilities
  • Provide outstanding customer service, face-to-face, via email, and telephone.
  • Liaise with the Service and Parts departments to ensure seamless communication and collaboration.
  • Manage diaries and schedules to ensure efficient use of time.
  • Handle incoming calls from Service and Parts customers, providing updates on vehicle status and identifying upselling opportunities.
  • Perform associated administration tasks, including data entry and maintaining systems accurately in line with Company policy.
Requirements
  • Previous experience in Service and/or Parts is advantageous, but not essential as training will be provided.
  • Strong administration skills and attention to detail are essential.
  • Excellent customer service skills and a customer-focused approach are required.
  • Proficiency in computer skills and ability to multitask in a fast-paced environment.
  • Methodical and organized approach to workload with a positive attitude.
  • Excellent communication skills, both written and verbal.
  • Team player mentality and ability to work collaboratively.
What We Offer
  • Comprehensive benefits package, including 30 days holiday per year, Recommend-a-Friend Scheme, and discounted days out.
  • Opportunities for fully funded, nationally recognized qualifications and manufacturer-specific training.
  • Salary Finance scheme and 24-hour access to the Employee Assistance Programme.
  • Team member pension scheme contributions and Friends & Family customer referral payments.


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