Expert Instruction Officer
2 days ago
Role Summary:
">We are seeking an experienced Case Handler to manage cases efficiently from nominations to expert instruction and report sourcing. This is a full-time office-based position in Clevedon, North Somerset, offering a competitive salary and opportunities for professional growth.
">Main Responsibilities:
">- ">
- Provide nominations to solicitors through accurate case assessment">
- Instruct accredited medico-legal experts according to company SLAs and solicitor specifications">
- Liaise with professionals, including solicitors, experts, and claimants">
- Coordinate appointments, ensuring claimants are informed of schedule changes">
- Ensure experts have necessary paperwork and obtain reports in a time-efficient manner">
- Complete necessary checks for CPR compliance and report quality">
- Undertake training in case management to follow company policies and procedures">
- Keep database entries up to date and files organized">
- Build relationships with solicitors through effective communication and regular progress updates">
- Meet deadlines, track progress, and prioritize daily allocations">
Requirements and Skills:
">We are looking for an individual with excellent customer care and communication skills, good IT skills, the ability to work as part of a team, and organize tasks effectively.
">Work Environment and Compensation:
">This position is based in our office in Clevedon, North Somerset, working full-time hours, with a salary of £23,000 per annum.
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