Expert Instruction Officer

2 days ago


Clevedon, United Kingdom Alexander Mae (Bristol) Ltd Full time

Role Summary:

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We are seeking an experienced Case Handler to manage cases efficiently from nominations to expert instruction and report sourcing. This is a full-time office-based position in Clevedon, North Somerset, offering a competitive salary and opportunities for professional growth.

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Main Responsibilities:

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  • ">
  • Provide nominations to solicitors through accurate case assessment">
  • Instruct accredited medico-legal experts according to company SLAs and solicitor specifications">
  • Liaise with professionals, including solicitors, experts, and claimants">
  • Coordinate appointments, ensuring claimants are informed of schedule changes">
  • Ensure experts have necessary paperwork and obtain reports in a time-efficient manner">
  • Complete necessary checks for CPR compliance and report quality">
  • Undertake training in case management to follow company policies and procedures">
  • Keep database entries up to date and files organized">
  • Build relationships with solicitors through effective communication and regular progress updates">
  • Meet deadlines, track progress, and prioritize daily allocations">
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Requirements and Skills:

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We are looking for an individual with excellent customer care and communication skills, good IT skills, the ability to work as part of a team, and organize tasks effectively.

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Work Environment and Compensation:

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This position is based in our office in Clevedon, North Somerset, working full-time hours, with a salary of £23,000 per annum.



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