Business Support Administrator

5 months ago

Clevedon, United Kingdom Hydro International Full time

**Job Title**:Business Support Administrator

**Location - **Office based in Clevedon, 5 days a week

**Employment type - **Permanent position

**Hours - **37.5 hours per week
- Hydro International, a CRH Company, is a leading global provider of advanced products, services, and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance, and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services, and integrated solutions to reduce flood risk, improve water treatment, and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset._

**Reporting to**: Director ESW Operations

**Responsible for**: Provide frontline response to customer support enquiries and CRM Case Management, as well as answering telephone calls, meeting and greeting visitors. Providing administration support to all departments as required. Managing office consumables, postage, couriers and dealing with third party contractors.

**Physical Requirements**:

- Drivers Licence Required
- Manual Handling Required

**Competence & Qualifications**:
**Skills & Attributes**:

- Confident
- Good organisational skills
- Efficient
- Friendly
- IT competent in Microsoft Office products
- Good team and interpersonal skills

**Key Duties**:
1. Working with other members of the ESW team, providing the frontline response to customer support enquiries and CRM Case Management.

2. To provide administrative support to all departments including Marketing, as required, for which the following is anticipated:

- Distributing literature and promo gift stock, reordering and issue as required.
- Assisting with exhibition equipment/literature/giveaways.
- Shipping of exhibition equipment

3. To input information into the Company’s CRM system as required.

4. To answer all incoming switchboard telephone calls in a professional manner and transfer to the appropriate recipient.

5. To greet visitors to reception and extending appropriate courteousness, to include issuing and returning of visitor passes and door-entry fobs. Maintaining office keys issue list.

6. To conduct HSE walkaround for new employees - evidencing emergency exits and fire assembly points, kitchen areas, WC facilities, noticeboards etc.

7. Fire Marshall and First Aider

8. To deal appropriately with deliveries to the office in accordance with the appropriate procedure, to include recording and issuing of incoming and outgoing post.

9. Maintaining the administration of the electric vehicle chargers.

10. To arrange long service awards and birthday/anniversary gifts for personnel in accordance with the company policy.

11. To arrange adequate cover and handover instructions for Business Support Administrator holiday absences.

12. To arrange functions and catering as requested.

13. To maintain photocopier, printer and franking machine supplies, including maintenance, meter readings and printer cartridges etc.

14. To formally approve on the company’s finance system, invoices pertaining to expenditure for areas of responsibility.

15. To work with the finance department to supply utility meter readings.

16. To ensure provision of office stationery, buffet lunches, office refreshments and office supplies are maintained.

17. To manage/book travel arrangements for staff, (including, taxi, hotel and flights etc) as required. Managing the availability (and maintenance) of any pool cars, as appropriate.

18. To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.

20. Other duties which the company may reasonably require the individual to undertake.

**Benefits**:

- Life cover
- Pension
- Sick Pay
- 25 days Annual Leave + Bank holiday
- Volunteer Program
- Values Committee
- Flu Vaccines
- DSE eye tests
- Mental Health First Aiders and support programmes

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- To manage/book travel arrangements for staff, (including, taxi, hotel and flights etc) as required. Managing the availability (and maintenance) of any pool cars, as appropriate.
- Please advise on your current salary?
- The role will be based in the Clevedon office 5 days a week.

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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