Clevedon Customer Service Specialist
2 days ago
Job Description:
">We are seeking a skilled Case Handler to join our team in Clevedon, North Somerset. As a key member of our team, you will play a vital role in managing cases efficiently from nomination to expert instruction and report sourcing.
">Key Responsibilities:
">- ">
- Nomination Assessment: You will accurately assess nominations to provide to solicitors, ensuring timely and efficient delivery.">
- Expert Instruction: Instruct accredited medico-legal experts according to company SLAs and solicitor specifications, maintaining high standards of quality and professionalism.">
- Client Liaison: Develop strong relationships with professionals, including solicitors, experts, and claimants, ensuring seamless communication and collaboration.">
- Schedule Coordination: Coordinate appointments, keeping claimants informed of schedule changes, and ensuring smooth workflow.">
- Report Procurement: Obtain reports in a timely manner, ensuring experts have necessary paperwork, and meeting deadlines.">
- CPR Compliance: Complete checks for CPR compliance and report quality, upholding the highest standards of integrity and professionalism.">
- Training and Development: Undertake training in case management to enhance your skills and knowledge, staying up-to-date with company policies and procedures.">
- Database Management: Maintain accurate database entries and ensure files are well-organized, facilitating efficient case management.">
- Relationship Building: Foster strong relationships with solicitors through effective communication and regular progress updates, demonstrating exceptional customer service skills.">
- Time Management: Meet deadlines, track progress, and prioritize daily allocations, showcasing your ability to work effectively under pressure.">
Requirements and Qualifications:
">To succeed in this role, you will require excellent customer care and communication skills, good IT skills, the ability to work as part of a team, and organize tasks effectively.
">Work Environment and Compensation:
">This position is based in our office in Clevedon, North Somerset, working full-time hours, with a competitive salary of £23,000 per annum.
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