Clevedon Customer Service Specialist

1 month ago


Clevedon, United Kingdom Alexander Mae (Bristol) Ltd Full time

Job Description:

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We are seeking a skilled Case Handler to join our team in Clevedon, North Somerset. As a key member of our team, you will play a vital role in managing cases efficiently from nomination to expert instruction and report sourcing.

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Key Responsibilities:

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  • Nomination Assessment: You will accurately assess nominations to provide to solicitors, ensuring timely and efficient delivery.">
  • Expert Instruction: Instruct accredited medico-legal experts according to company SLAs and solicitor specifications, maintaining high standards of quality and professionalism.">
  • Client Liaison: Develop strong relationships with professionals, including solicitors, experts, and claimants, ensuring seamless communication and collaboration.">
  • Schedule Coordination: Coordinate appointments, keeping claimants informed of schedule changes, and ensuring smooth workflow.">
  • Report Procurement: Obtain reports in a timely manner, ensuring experts have necessary paperwork, and meeting deadlines.">
  • CPR Compliance: Complete checks for CPR compliance and report quality, upholding the highest standards of integrity and professionalism.">
  • Training and Development: Undertake training in case management to enhance your skills and knowledge, staying up-to-date with company policies and procedures.">
  • Database Management: Maintain accurate database entries and ensure files are well-organized, facilitating efficient case management.">
  • Relationship Building: Foster strong relationships with solicitors through effective communication and regular progress updates, demonstrating exceptional customer service skills.">
  • Time Management: Meet deadlines, track progress, and prioritize daily allocations, showcasing your ability to work effectively under pressure.">
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Requirements and Qualifications:

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To succeed in this role, you will require excellent customer care and communication skills, good IT skills, the ability to work as part of a team, and organize tasks effectively.

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Work Environment and Compensation:

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This position is based in our office in Clevedon, North Somerset, working full-time hours, with a competitive salary of £23,000 per annum.


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