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Clinical Case Manager
2 months ago
Job Summary
The Company: Our client, a national Medical Reporting Organisation, prioritises clinical excellence and exceptional service quality, fostering a culture of accountable business practices. This includes charitable trusts and employee profit share initiatives, setting the standard for responsible behaviour in the medico-legal sector.
In this role, you will provide outstanding customer service to customers and their clients in the Personal Injury process by efficiently managing cases from start to finish. This involves providing nominations, instructing experts, arranging appointments, sourcing medical records, and obtaining reports.
Key Responsibilities:
- Instruct an accredited medico-legal expert in line with company SLAs and solicitor specifications.
- Liaise with professionals such as solicitors, accredited medico-legal experts, and claimants.
- Ensure instructed medico-legal experts have necessary paperwork, including medical records.
- Undertake training in case management to follow Company Policies and Procedures.
- Keep database entries up to date and files in good working order, maintaining accurate records of communication with all parties.
- Work as part of a team to complete daily allocations, workflows, and meet performance expectations.
- Demonstrate planning and organisation of own time, prioritising and completing daily allocations and workload.
Requirements
This is a full-time position based in Clevedon, North Somerset, requiring excellent customer care skills.
