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Legal Case Handler

2 months ago

Clevedon Somerset, United Kingdom Alexander Mae (Bristol) Ltd Full time

The Company: Our client is a national Medical Reporting Organisation that combines the highest levels of clinical excellence with exceptional service quality. They place great emphasis on accountable business practices from employee profit share, to our charitable trust, we are paving the way for thoughtful and accountable behaviour in the medico-legal sector.
In this role you will be responsible for providing outstanding customer service to customers and their clients in the Personal Injury process by managing cases efficiently from providing nominations, instructing experts and arranging appointments to sourcing medical records and obtaining reports.
Instruct an accredited medico-legal expert to a case in line with company SLAs and solicitor specifications
To liaise with professionals such as solicitors and accredited medico-legal experts as well as the claimant
To ensure that the instructed medico-legal expert has all the necessary paperwork including medical records.
To actively undertake training in areas of case management so that Company Policies and Procedures can be followed.
To ensure that database entries are up to date and files are kept in good working order. Accurate records of communication to all parties should be made on the database to retain a full communication trail.
Working as part of a team to complete daily allocations, workflows, and meeting performance expectations.
To demonstrate planning and organisation of own time, showing the ability to prioritise and complete daily allocations and workload.
Excellent customer care skills
Full time
Clevedon, North Somerset (100% office based)