Service Manager

4 days ago

Rochester, Medway, United Kingdom KHR - Recruitment Specialists Full time
Service Manager Job Description

We are seeking an experienced Service Manager to join our team at KHR - Recruitment Specialists. As a key member of our senior management team, you will be responsible for the development and growth of our customer service department.

Key Responsibilities:

  • Lead a team of Service Engineers and Spares Team members to deliver exceptional customer service.
  • Hold full profit and loss responsibility for the Service department.
  • Liaise with the sales team to provide estimates on logistics and allocate engineering resources.
  • Visit customer sites to ensure high-quality service delivery.
  • Regularly meet with engineers to discuss current service visits or breakdowns.
  • Provide over-the-phone technical support and log all service and breakdown requests.
  • Prepare and send quotes for service calls where necessary.
  • Programme works for engineers, considering job urgency, location, travel time, and skills required.
  • Contact engineers daily to ascertain updates on jobs given, any works outstanding, and cleared jobs.
  • Provide follow-up quotes for works if required after the initial service visit.
  • Process invoices on completion of works.
  • Ensure all records are updated and accurate on the database.
  • Responsible for maintenance contract costings, ensuring all maintenance contracts are up to date, sending renewals when due, and invoicing once agreed.

Requirements:

  • Manufacturing industry experience with a proven track record of managing budgets across a Service function.
  • Mechanical bias with experience in managing, mentoring, supporting, and leading a service and maintenance team.
  • Good understanding of industrial processes, manufacturing, and automated production within the food industry.
  • Passion for service and customer care.
  • Proactive and able to resolve problems and challenges as they occur.
  • Strong people management skills.

This is a fantastic opportunity to join a growing business that can offer ongoing training and development. Hours for this role are Monday to Friday 8am-5pm.

At KHR - Recruitment Specialists, we take care to ensure that you are represented as well as possible. Please ensure your CV is up to date and tailored to the role before submitting. If you need to highlight particular qualifications, skills, or relevant experience, please add a cover letter or preface page.

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