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Service Operations Manager

2 months ago

Rochester, Medway, United Kingdom KHR - Recruitment Specialists Full time
Job Description:

Job Title: Service Manager

Job Type: Full-time

Industry: Manufacturing

Job Description:

We are seeking an experienced Service Manager to join our team at KHR - Recruitment Specialists. As a Service Manager, you will be responsible for leading the development and growth of our customer service department and will be a key member of our senior management team.

Key Responsibilities:

  • Take ownership of the Aftersales/Service department, leading a team of Service Engineers and Spares Team members.
  • Hold full profit and loss responsibility for the Service department.
  • Liaise with the sales team on new orders/installations, providing estimates on logistics and allocating engineering resources.
  • Visit customer sites occasionally.
  • Regular service meetings with the engineers to keep up with current service visits or breakdowns.
  • Over-the-phone technical support and log all service and breakdown requests received by phone, email, or WhatsApp messaging.
  • Preparing and sending quotes for service calls where necessary.
  • Programme the works for engineers, taking into consideration job urgency, location, travel time, and skills and parts needed.
  • Contact engineers daily to ascertain updates on the jobs given, any works outstanding status, and cleared jobs.
  • Provide follow-up quotes for works if required after the initial service visit.
  • Process invoices on completion of works.
  • Ensure that all records are updated and accurate on the Database.
  • Responsible for maintenance contract costings, ensuring all maintenance contracts are up to date, send renewals when due, and invoicing once agreed.

Requirements:

  • Manufacturing industry experience with a proven track record of managing budgets across a Service function.
  • Mechanically biased Engineer with experience in managing, mentoring, supporting, and leading a service and maintenance team.
  • Good understanding of industrial processes, manufacturing, and automated production within the food industry.
  • Passion for service and customer care.
  • Proactive and able to resolve problems and challenges as they occur.
  • Strong people management skills.

About Us:

KHR - Recruitment Specialists is a leading recruitment agency specializing in the manufacturing industry. We take pride in providing our clients with the best talent in the market. If you are a motivated and experienced Service Manager looking for a new challenge, please do not hesitate to apply.