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Field Service Operations Manager

2 months ago

Rochester, Medway, United Kingdom Pioneer Selection Full time

Job Summary:

Pioneer Selection is seeking a highly skilled and experienced Service Manager to join our team in a dual role between field work and the workshop. As a Service Manager, you will be responsible for leading a team of engineers and ensuring the delivery of high-quality service to our customers.

Key Responsibilities:

  • Lead a team of engineers in the field and workshop, providing guidance and support to ensure the delivery of excellent service.
  • Develop and implement service strategies to improve customer satisfaction and loyalty.
  • Manage and maintain a fleet of company vehicles and equipment, ensuring they are in good working order and meet company standards.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Monitor and report on service performance, identifying areas for improvement and implementing changes as needed.

Requirements:

  • Multi-skilled engineering background with a bias towards electrical installation work.
  • Proven experience in a management role, with a track record of delivering high-quality service.
  • Engineering qualification and full UK driving license.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.

What We Offer:

  • Competitive salary and overtime opportunities.
  • Company vehicle and fuel card.
  • Training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a team of experienced professionals.

How to Apply:

If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application to Pioneer Selection.