Service Operations Manager
2 days ago
Job Title: Service Manager
Job Type: Full-time
Industry: Manufacturing
Job Description:
We are seeking an experienced Service Manager to join our team at KHR - Recruitment Specialists. As a Service Manager, you will be responsible for leading the development and growth of our customer service department and will be a key member of our senior management team.
Key Responsibilities:
- Take ownership of the Aftersales/Service department, leading a team of Service Engineers and Spares Team members.
- Hold full profit and loss responsibility for the Service department.
- Liaise with the sales team on new orders/installations, providing estimates on logistics and allocating engineering resources.
- Visit customer sites occasionally.
- Regular service meetings with the engineers to keep up with current service visits or breakdowns.
- Over-the-phone technical support and log all service and breakdown requests received by phone, email, or WhatsApp messaging.
- Preparing and sending quotes for service calls where necessary.
- Programme the works for engineers, taking into consideration job urgency, location, travel time, and skills and parts needed.
- Contact engineers daily to ascertain updates on the jobs given, any works outstanding status, and cleared jobs.
- Provide follow-up quotes for works if required after the initial service visit.
- Process invoices on completion of works.
- Ensure that all records are updated and accurate on the Database.
- Responsible for maintenance contract costings, ensuring all maintenance contracts are up to date, send renewals when due, and invoicing once agreed.
Requirements:
- Manufacturing industry experience with a proven track record of managing budgets across a Service function.
- Mechanically biased Engineer with experience in managing, mentoring, supporting, and leading a service and maintenance team.
- Good understanding of industrial processes, manufacturing, and automated production within the food industry.
- Passion for service and customer care.
- Proactive and able to resolve problems and challenges as they occur.
- Strong people management skills.
About Us:
KHR - Recruitment Specialists is a leading recruitment agency specializing in the manufacturing industry. We take pride in providing our clients with the best talent in the market. If you are a motivated and experienced Service Manager looking for a new challenge, please do not hesitate to apply.
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