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Field Service Operations Manager

2 months ago

Rochester, Medway, United Kingdom Pioneer Selection Full time

Job Summary:

Pioneer Selection is seeking a highly skilled Service Manager to join our team in a dual role between field work and the workshop. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.

Key Responsibilities:

  • Develop and implement effective service delivery strategies to meet customer needs and expectations.
  • Lead a team of field service engineers to ensure timely and efficient completion of tasks.
  • Collaborate with the workshop team to ensure seamless handovers and minimize downtime.
  • Monitor and analyze service delivery metrics to identify areas for improvement.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.

Requirements:

  • Proven experience in a service management role, preferably in a multi-skilled engineering environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of industry best practices and standards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.