Excellent Customer Experience Specialist

1 day ago


Gateshead, Gateshead, United Kingdom FedEx Full time

Role Overview:

We're looking for a skilled Excellent Customer Experience Specialist to enhance our customer service standards. This role involves interacting with customers, resolving issues, and finding opportunities to grow our business.

Key Responsibilities:

  • Providing detailed information about FedEx services and tools to customers
  • Resolving customer complaints and concerns efficiently
  • Developing strong relationships with customers through effective communication
  • Collaborating with other teams to maintain high customer satisfaction levels

Requirements:

  • Strong computer skills and ability to learn new systems quickly
  • Excellent verbal and written communication skills
  • A positive attitude and ability to handle challenging customer interactions
  • Ability to work independently and as part of a team
  • Desire to continually improve customer service processes

Benefits:

  • Competitive salary of £28,471.29 per annum
  • Holiday pay and generous leave entitlements
  • Opportunities for career growth and professional development
  • Access to comprehensive training programs
  • Discounted rates on FedEx services

FedEx values its employees and strives to provide a supportive work environment. If you're passionate about delivering exceptional customer experiences, apply now to join our team



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