Excellent Customer Experience Specialist
1 day ago
Role Overview:
We're looking for a skilled Excellent Customer Experience Specialist to enhance our customer service standards. This role involves interacting with customers, resolving issues, and finding opportunities to grow our business.
Key Responsibilities:
- Providing detailed information about FedEx services and tools to customers
- Resolving customer complaints and concerns efficiently
- Developing strong relationships with customers through effective communication
- Collaborating with other teams to maintain high customer satisfaction levels
Requirements:
- Strong computer skills and ability to learn new systems quickly
- Excellent verbal and written communication skills
- A positive attitude and ability to handle challenging customer interactions
- Ability to work independently and as part of a team
- Desire to continually improve customer service processes
Benefits:
- Competitive salary of £28,471.29 per annum
- Holiday pay and generous leave entitlements
- Opportunities for career growth and professional development
- Access to comprehensive training programs
- Discounted rates on FedEx services
FedEx values its employees and strives to provide a supportive work environment. If you're passionate about delivering exceptional customer experiences, apply now to join our team
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