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Customer Experience Ambassador

1 month ago


Gateshead, Gateshead, United Kingdom Ikea Full time

About Us


IKEA is more than just a home furnishings retailer. We're a community that values diversity, creativity, and passion. Our Sales Co-workers are the face of our brand, providing exceptional shopping experiences for customers from all walks of life.


Compensation


The base hourly rate for this role is £12.00, making it an attractive opportunity for individuals seeking a stable income in the Gateshead area. As a Living Wage Foundation Employer, we ensure that our co-workers receive fair compensation for their hard work.


About the Role


As a Sales Co-worker at IKEA, you'll be responsible for creating memorable shopping experiences for customers. You'll approach customers with confidence, identifying their needs and offering expert advice on our products. Your passion for home furnishings will shine through as you share your knowledge and enthusiasm with customers.


Key Responsibilities


You will:



  • Provide exceptional customer service, responding to queries and resolving issues promptly
  • Develop strong relationships with customers, understanding their needs and preferences
  • Promote IKEA's products and services, highlighting features and benefits
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
  • Maintain a clean, well-presented showroom, ensuring a positive shopping environment

What We Offer


IKEA offers a range of benefits to support your personal and professional growth. These include:



  • A 15% discount on IKEA products and services
  • A free and confidential Employee Assistance Program
  • Enhanced statutory pension contributions
  • X3 Life Assurance
  • Interest-free loans
  • Additional holiday on Christmas Eve
  • Family-friendly policies and benefits
  • Commitment to your development throughout your IKEA career
  • Free parking and meal options

Requirements


To succeed in this role, you'll need:



  • Excellent communication and interpersonal skills
  • A passion for people and a desire to create memorable shopping experiences
  • Strong problem-solving and adaptability skills
  • Ability to work effectively in a fast-paced environment
  • Basic IT skills, including proficiency in Microsoft Office and planning tools

We Value Diversity


IKEA celebrates diversity in all its forms, embracing different backgrounds, cultures, and perspectives. We believe that this diversity is essential to creating innovative solutions and delivering exceptional customer experiences.