Customer Experience Ambassador
1 week ago
FedEx is the largest express transportation company in the world, delivering packages across more than 220 countries and territories.
Our team of Customer Care Representatives plays a crucial role in ensuring outstanding service for our customers. We have an exciting opportunity for you to join our team and contribute to our success.
About the Role:
We are seeking a highly motivated and customer-focused individual to provide accurate information and guidance to our customers via different contact channels.
You will be responsible for advising our customers on how to use FedEx services and tools, helping them resolve service-related issues, and identifying new opportunities to grow business with our customers.
As part of our dynamic team, you will work together with other teams at FedEx to make every customer experience outstanding.
Your Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat
- Advising customers on FedEx services and tools
- Helping customers resolve service-related issues
- Identifying new opportunities to grow business with customers
- Collaborating with cross-functional teams to deliver exceptional customer experiences
What You'll Need:
To succeed in this role, you will need:
- Excellent communication skills
- Positive attitude and problem-solving mindset
- Confidence, empathy, and friendliness to offer excellent customer experiences
- Flexibility in adapting to dynamic business environments
- Desire to work in an international, fast-paced team
What We Offer:
We offer a competitive salary starting from £28,471.29, a hybrid working policy, training to get you started, and on-the-job learning opportunities.
Additionally, we provide extensive learning resources, tuition assistance, employee assistance programs, employee reduced-rate shipping, and great career opportunities.
FedEx is one of the world's most admired companies and trusted brands year after year.
Join us and be part of a global community that values diversity, inclusivity, and growth.
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