Customer Experience Ambassador

1 week ago


Gateshead, Gateshead, United Kingdom FedEx Full time

FedEx is the largest express transportation company in the world, delivering packages across more than 220 countries and territories.

Our team of Customer Care Representatives plays a crucial role in ensuring outstanding service for our customers. We have an exciting opportunity for you to join our team and contribute to our success.

About the Role:

We are seeking a highly motivated and customer-focused individual to provide accurate information and guidance to our customers via different contact channels.

You will be responsible for advising our customers on how to use FedEx services and tools, helping them resolve service-related issues, and identifying new opportunities to grow business with our customers.

As part of our dynamic team, you will work together with other teams at FedEx to make every customer experience outstanding.

Your Key Responsibilities:

  • Provide exceptional customer service via phone, email, or chat
  • Advising customers on FedEx services and tools
  • Helping customers resolve service-related issues
  • Identifying new opportunities to grow business with customers
  • Collaborating with cross-functional teams to deliver exceptional customer experiences

What You'll Need:

To succeed in this role, you will need:

  • Excellent communication skills
  • Positive attitude and problem-solving mindset
  • Confidence, empathy, and friendliness to offer excellent customer experiences
  • Flexibility in adapting to dynamic business environments
  • Desire to work in an international, fast-paced team

What We Offer:

We offer a competitive salary starting from £28,471.29, a hybrid working policy, training to get you started, and on-the-job learning opportunities.

Additionally, we provide extensive learning resources, tuition assistance, employee assistance programs, employee reduced-rate shipping, and great career opportunities.

FedEx is one of the world's most admired companies and trusted brands year after year.

Join us and be part of a global community that values diversity, inclusivity, and growth.



  • Gateshead, Gateshead, United Kingdom Next Full time

    About the RoleWe are seeking a skilled Customer Experience Ambassador to join our dynamic team at Next. As a Sales Team Member, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Provide fast and friendly service to customers, helping them find the perfect productsShare your...


  • Gateshead, Gateshead, United Kingdom Ikea Full time

    About UsIKEA is more than just a home furnishings retailer. We're a community that values diversity, creativity, and passion. Our Sales Co-workers are the face of our brand, providing exceptional shopping experiences for customers from all walks of life.CompensationThe base hourly rate for this role is £12.00, making it an attractive opportunity for...


  • Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience AmbassadorMain Duties and Responsibilities:To deliver exceptional member experiences and ensure every guest feels welcome in our club.To support the sales and retention of memberships through outstanding customer service and a deep understanding of our products and services.To maintain the highest standards of cleanliness and...


  • Gateshead, Gateshead, United Kingdom FedEx Full time

    ​Join FedEx and Deliver Outstanding Service:We have an exciting opportunity for you to become a Customer Service Ambassador at FedEx, where you will be an integral part of delivering excellent service to our customers.About the Role:As a Customer Service Ambassador, you will provide accurate information and guidance to our customers via different contact...


  • Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking a skilled Customer Service Ambassador to join our team at FedEx. As a key member of our Customer Service team, you will play a vital role in delivering exceptional service to our customers.Key Responsibilities:Provide accurate information and guidance to customers via various contact channels.Advise customers on how to use FedEx...


  • Gateshead, Gateshead, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a skilled Customer Service Ambassador to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our Food and Beverage team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable stay with us.Key Responsibilities:Provide top-notch...


  • Gateshead, Gateshead, United Kingdom Moss Full time

    We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. As a Salesperson, you will be a key ambassador for our brand, delivering exceptional customer service and driving sales growth.


  • Gateshead, Gateshead, United Kingdom Jo Malone London Full time

    Unlock Your Potential as a Christmas Sales Ambassador with Jo Malone London in GatesheadJoin the Festive Fun!We're seeking a passionate and enthusiastic individual to join our team as a Christmas Sales Ambassador at Jo Malone London in Gateshead. As a valued member of our team, you'll have the opportunity to engage with customers, maximize sales, and be part...

  • KIKO Ambassador

    1 day ago


    Gateshead, Gateshead, United Kingdom KIKO MILANO Full time

    About the Job:KIKO MILANO is seeking a highly experienced KIKO Ambassador to lead our store operations and drive business success. As a key representative of our brand, you will be responsible for delivering exceptional customer experiences, achieving sales targets, and maintaining high standards of operational excellence.Key Responsibilities:Develop and...

  • Beauty Ambassador

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Jo Malone London Full time

    About the RoleAs a Sales Advisor at Jo Malone London, you will be an ambassador for our brand, delivering exceptional customer service and creating inspiring in-store experiences. With a passion for fragrance and a knack for building relationships, you will help customers discover our luxurious scents and products.Key responsibilities include:Providing...


  • Gateshead, Gateshead, United Kingdom The Estée Lauder Companies Inc. Full time

    OverviewThe Estée Lauder Companies Inc. is seeking a Seasonal Brand Ambassador to join our team during the festive season. As a key member of our store team, you will contribute to delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring every guest has a memorable...


  • Gateshead, Gateshead, United Kingdom CLINIQUE Full time

    Job Description: Brand Ambassadors at CLINIQUE embody the brand's values, providing exceptional customer experiences and driving sales growth. Key responsibilities include maintaining a professional brand image, managing daily operations, and implementing marketing strategies.Responsibilities:Customer Experience: Deliver outstanding service, ensuring...


  • Gateshead, Gateshead, United Kingdom Travelex Full time

    Unlock Your Potential in the Foreign Exchange IndustryWe are seeking a highly skilled Customer Service Ambassador to join our team at Travelex, a leading specialist provider of foreign exchange solutions. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and providing expert guidance on our range of...


  • Gateshead, Gateshead, United Kingdom Royal Mail Group Full time

    Job Description: Local Post Service AmbassadorWe are seeking a charismatic and results-driven individual to join our team as a Local Post Service Ambassador. As a key representative of our brand, you will be responsible for delivering packages to customers across the designated area while promoting our services and values. If you enjoy working with people...

  • Beauty Ambassador

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Jo Malone London Full time

    Join Jo Malone London, a leading luxury fragrance brand, as a Beauty Ambassador in our Gateshead boutique.As a Beauty Ambassador, you will be the face of our brand, delivering exceptional customer service and creating memorable experiences for our clients. Your passion for beauty, fragrance, and service will shine through in every interaction, making you a...

  • Heritage Ambassador

    3 weeks ago


    Gateshead, Gateshead, United Kingdom Chanel, Inc. Full time

    Role Summary:As a Fragrance Specialist at CHANEL, you will be responsible for delivering exceptional client experiences and driving sales of luxury fragrances. Your expertise in perfumery and ability to tell compelling stories will be essential in creating an immersive brand experience.Key Responsibilities:Contribute to the overall performance of the CHANEL...


  • Gateshead, Gateshead, United Kingdom FedEx Full time

    We are seeking a skilled Customer Service Representative to join our team at FedEx, one of the world's largest express transportation companies.As a valued member of our Customer Service team, you will play a key role in delivering outstanding service for our customers. Our normal operating hours are 8am - 6pm, with full and part-time positions available,...


  • Gateshead, Gateshead, United Kingdom Next Full time

    About the RoleAs a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring seamless stock operations. In return for your hard work and dedication, we offer opportunities for growth and development from day one.We are looking for someone who is passionate about providing fast and friendly service, sharing...


  • Gateshead, Gateshead, United Kingdom Hiab Full time

    At MacGregor, we're seeking a Customer Experience Advocate to join our global team. As a key member of our Spare Parts Team, you'll play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and maintaining their trust. If you're passionate about helping others, enjoy tackling challenges, and thrive in a collaborative...

  • Beauty Ambassador

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Jo Malone London Full time

    Luxury Fragrance Connoisseur WantedAt Jo Malone London, we're on the hunt for a skilled Sales Advisor to join our team in Gateshead. As one of our highly skilled Sales Advisors, you will be the face of our luxury fragrance brand, providing an exceptional customer experience that educates, inspires, and delights.In this role, you'll be the host with the most,...