Membership Experience Ambassador
4 weeks ago
Job Title: Membership Experience Ambassador
Main Duties and Responsibilities:
- To deliver exceptional member experiences and ensure every guest feels welcome in our club.
- To support the sales and retention of memberships through outstanding customer service and a deep understanding of our products and services.
- To maintain the highest standards of cleanliness and hygiene within the club, working closely with the team to ensure a positive environment for all.
- To be a reliable and competent key holder, covering shifts as required and supporting the team with operational duties.
- To stay up-to-date with the latest membership software system and ensure seamless integration with our club operations.
- To actively participate in Fitness Challenges, Class descriptions, and gym floor focus, demonstrating a passion for fitness and a commitment to excellence.
- To support the Fitness Manager with Gym Floor operations, working collaboratively to drive results and achieve goals.
- To ensure that all members have a positive experience, with a focus on delivering exceptional customer service and resolving any issues promptly.
- To drive secondary spend KPI targets, working closely with the team to achieve sales and revenue goals.
- To competently handle member complaints, ensuring that all issues are resolved efficiently and effectively.
Qualifications:
Requirements:
- Outgoing personality with a positive mindset and a passion for delivering exceptional member experiences.
- Competent administrative skills, with the ability to manage multiple tasks and priorities.
- Driven and ambitious, with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willingness to participate in learning and development opportunities, with a focus on career progression and personal growth.
- Able to work flexible hours, including early morning and late evening shifts, to support the needs of the business.
- Passionate about fitness, administration, and customer service, with a commitment to delivering exceptional results.
- Target-focused, with a drive to support the club in achieving sales and retention targets.
Additional Information:
Frasers Group is a dynamic and fast-paced environment, with a focus on delivering exceptional results and driving business growth. If you are a motivated and ambitious individual, with a passion for delivering exceptional member experiences, we would love to hear from you.
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