Membership Experience Host

2 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title: Membership Experience Host

Main Duties and Responsibilities:

  • To provide exceptional customer service to every member and guest in our club.
  • To support the sales and retention of memberships through excellent customer service and communication.
  • To maintain high standards of cleanliness and hygiene in the club.
  • To be a competent key holder of the club, covering shifts as required.
  • To have a good understanding of the membership software system and use it to drive sales and retention.
  • To stay up to date with current Fitness Challenges, Class descriptions, and gym floor focus and participate in these.
  • To support the Fitness Manager with Gym Floor operations.
  • To ensure that you have experienced the products and services on offer.
  • To maintain the cleanliness of the Facilities to the highest standard.
  • To drive secondary spend KPI targets.
  • To competently deal with every member complaint and ensure the relevant manager is made aware.

Qualifications:

Requirements:

  • Outgoing personality with a positive mindset.
  • Competent with all administrative duties.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities to progress both competencies and career.
  • Able to drop into operational key holder duties as required.
  • Passionate about fitness, administration, and customer service.
  • Flexible to work shifts to suit the needs of the business and take on additional duties where required to support team members.
  • Target focussed to support the club with sales and retention towards achieving success for the business.

Additional Information:

At Frasers Group, we're looking for fearless individuals who live and breathe our principles:

  • Think without limits - Think fast, think fearlessly, and take the team with you.
  • Own it and back yourself - Own the basics, own your role, and own the results.
  • Be relevant - Relevant to our people, our partners, and the planet.

Contract: 20 hours split over 3/4 days per week depending on coverage. Availability for 5:30am starts and/or 10:30pm finishes required in-line with gym opening hours.

  • Membership Experience Host

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    2 months ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    2 months ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    1 month ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Host

    1 month ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience HostJob Summary:We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our...

  • Membership Experience Ambassador

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience AmbassadorMain Duties and Responsibilities:To deliver exceptional member experiences and drive sales and retention through excellent customer service.To maintain high standards of cleanliness and hygiene within the club.To be a competent key holder and support the sales and retention of memberships.To have a good...

  • Membership Experience Ambassador

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience AmbassadorMain Duties and Responsibilities:To deliver exceptional member experiences and ensure every guest feels welcome in our club.To support the sales and retention of memberships through outstanding customer service and a deep understanding of our products and services.To maintain the highest standards of cleanliness and...

  • Membership Experience Ambassador

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title: Membership Experience AmbassadorMain Duties and Responsibilities:To deliver exceptional member experiences and drive sales and retention through excellent customer service.To maintain high standards of cleanliness and hygiene within the club.To support the Fitness Manager with gym floor operations and contribute to the overall success of the...

  • Adventure Golf Host

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Treetop Adventure Golf Full time

    Role: Adventure Golf HostLocation: Varying sites across the UKSalary: £12 per hourContract: Part-time (8 hours per week)We're proud to be a real living wage employerOur storyWe're looking for a Team Member to join our team and help make every moment extraordinary for our guests. As an Adventure Golf Host, you'll be part of a close-knit team that support...

  • Front of House Team Member

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Frasers Group Full time

    Job Title:Membership Experience HostMain Responsibilities:To deliver exceptional customer service to every member and guest, ensuring a seamless and enjoyable experience.To support the sales and retention of memberships by providing excellent customer service and promoting our facilities.To maintain high cleaning and hygiene standards in the club,...

  • Hotel Service Team Member

    19 hours ago

    Gateshead, Gateshead, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

    We are seeking a talented and enthusiastic individual to join our team as a Hotel Service Team Member at Dunston Hall Hotel, Spa & Golf Resort.As a key member of our Food & Beverage team, you will be responsible for delivering exceptional guest service in various areas across the hotel, including the Brasserie restaurant, Bunkers bar, and terrace bar.Your...

  • Customer Service Representative

    3 weeks ago

    Gateshead, Gateshead, United Kingdom SSP Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, ensuring a clean and safe environment, and collaborating with colleagues to deliver smooth and efficient operations.Key...

  • Strategic Operations Manager

    3 weeks ago

    Gateshead, Gateshead, United Kingdom AM Recruitment Full time

    Job Title: Strategic Operations ManagerJob Summary:We are seeking a highly skilled Strategic Operations Manager to join our team at AM Recruitment. As a key member of our organization, you will be responsible for leading our manufacturing operations and driving business growth.Key Responsibilities:Develop and implement lean manufacturing strategies to...

  • Fragrance Consultant

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Jo Malone London Full time

    Jo Malone London - Fragrance ConsultantAt Jo Malone London, we're seeking a skilled Fragrance Consultant to join our team. As a Fragrance Consultant, you will be responsible for providing exceptional customer service, ensuring that each customer has a unique and inspirational in-store experience. You will be the host with the most, entertaining visitors from...

  • Retail Support Assistant

    2 weeks ago

    Gateshead, Gateshead, United Kingdom DCK Group Full time

    **Store Sales and Merchandising Role**We are seeking a skilled Sales and Merchandising Representative to join our team at DCK Group, working in our retail stores across the region. This is a fantastic opportunity to work with one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands.**Your...

  • Team Member

    4 weeks ago

    Gateshead, Gateshead, United Kingdom SSP Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at Millie's Cookies, Gateshead Station. As a Team Member, you will be responsible for providing an exceptional customer experience, ensuring a clean and safe environment, and collaborating with colleagues to deliver smooth and efficient operations.Key...

  • Team Member

    4 weeks ago

    Gateshead, Gateshead, United Kingdom SSP Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at Millie's Cookies, Gateshead Station. As a Team Member, you will be responsible for providing an exceptional customer experience, ensuring a clean and safe environment, and collaborating with colleagues to deliver smooth and efficient operations.Key...

  • Business Director

    5 days ago

    Gateshead, Gateshead, United Kingdom Mitchell Maguire Full time

    Bespoke Joinery Job Description:We are seeking a highly skilled General Manager to lead our Bespoke Joinery team. As a key member of our management team, you will be responsible for overseeing the operations and management of production, warehousing, and distribution.Key Responsibilities:Develop and implement strategies to improve productivity, purchasing,...