Membership Experience Host

4 weeks ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title: Membership Experience Host

Job Summary:

We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our business.

Main Responsibilities:

  • Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
  • Support the sales and retention of memberships through effective communication and relationship-building.
  • Contribute to the cleaning and hygiene standards of the club, ensuring a clean and safe environment for members and guests.
  • Act as a competent key holder, covering shifts as required and ensuring the club is secure and operational.
  • Develop a good understanding of our membership software system, utilizing it to enhance member experiences and drive sales.
  • Stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, participating in these initiatives to drive engagement and retention.
  • Support the Fitness Manager with gym floor operations, ensuring a smooth and efficient experience for members.
  • Ensure a high level of cleanliness and maintenance of facilities, taking an active role in the upkeep of the club and supporting the team.
  • Drive secondary spend KPI targets, promoting additional revenue streams and enhancing member experiences.
  • Competently handle member complaints, ensuring issues are resolved promptly and effectively.

Requirements:

  • Outgoing personality with a positive mindset, able to build strong relationships with members and guests.
  • Competent with all administrative duties, including data entry and record-keeping.
  • Driven and ambitious, with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities, progressing both competencies and career.
  • Able to drop into operational key holder duties as required, supporting the business and team.
  • Passionate about fitness, administration, and customer service, with a focus on delivering exceptional member experiences.
  • Flexible, able to work shifts to suit the needs of the business and take on additional duties to support team members.
  • Target-focused, supporting the club with sales and retention to achieve business success.

About Us:

Frasers Group is a dynamic and ambitious organization, committed to delivering exceptional experiences for our members and guests. We are seeking a Membership Experience Host who shares our values and is passionate about delivering outstanding customer service.

Contract: 20 hours per week, split over 3-4 days per week, depending on coverage. Availability for 5:30am starts and/or 10:30pm finishes required, in-line with gym opening hours.



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