Membership Experience Host

2 months ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title: Membership Experience Host

Job Summary:

We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our business.

Main Responsibilities:

  • Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
  • Support the sales and retention of memberships through effective communication and relationship-building.
  • Contribute to the cleaning and hygiene standards of the club, ensuring a clean and safe environment for members and guests.
  • Act as a competent key holder, covering shifts as required and ensuring the club is secure and operational.
  • Develop a good understanding of our membership software system, utilizing it to enhance member experiences and drive sales.
  • Stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, participating in these initiatives to drive engagement and retention.
  • Support the Fitness Manager with gym floor operations, ensuring a smooth and efficient experience for members.
  • Ensure a thorough understanding of our products and services, promoting them to members and guests.
  • Take an active role in maintaining the cleanliness of our facilities, exceeding expectations and supporting the team in this effort.
  • Drive secondary spend KPI targets, contributing to the overall success of our business.
  • Effectively manage and resolve member complaints, escalating issues to relevant managers as necessary.

Requirements:

  • Outgoing personality with a positive mindset, able to build strong relationships with members and guests.
  • Competent in all administrative duties, with a keen eye for detail.
  • Driven and ambitious, with a desire to learn and develop both behaviors and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities, progressing both competencies and career.
  • Able to drop into operational key holder duties as required, supporting the business and team.
  • Passionate about fitness, administration, and customer service, with a flexible approach to work and additional duties.
  • Target-focused, supporting the club in sales and retention efforts to drive success.

About Us:

Frasers Group is a dynamic and ambitious organization, committed to delivering exceptional experiences for our members and guests. We are seeking a like-minded individual to join our team, who shares our passion for fitness, customer service, and teamwork.

Contract Details:

20 hours per week, split over 3-4 days per week, depending on coverage. Availability for 5:30am starts and/or 10:30pm finishes required, in line with gym opening hours.



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