Front of House Team Member
4 weeks ago
Job Title:
Membership Experience Host
Main Responsibilities:
- To deliver exceptional customer service to every member and guest, ensuring a seamless and enjoyable experience.
- To support the sales and retention of memberships by providing excellent customer service and promoting our facilities.
- To maintain high cleaning and hygiene standards in the club, contributing to a positive environment for members and staff.
- To act as a key holder, covering shifts as required and ensuring the club is secure and prepared for opening.
- To have a good understanding of our membership software system and utilize it effectively to drive sales and retention.
- To stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and contribute to their implementation.
- To support the Fitness Manager in maintaining a high-quality gym floor environment.
- To ensure that all products and services are experienced and understood by the team, enabling effective promotion and sales.
- To maintain the high cleanliness of the facilities, taking an active role in upkeep and supporting the team.
- To drive secondary spend KPI targets, contributing to the club's success.
- To competently handle member complaints, ensuring a positive resolution and informing relevant managers.
Key Requirements:
- To be an outgoing personality with a positive mindset, able to build strong relationships with members and staff.
- To be competent in all administrative duties, ensuring efficient and effective operation of the club.
- To be driven and ambitious, with a desire to learn and develop both behaviours and competencies specific to the role.
- To be willing and able to participate in learning and development opportunities, progressing both competencies and career.
- To be able to drop into operational key holder duties as required, supporting the business needs.
- To be passionate about fitness, administration, and customer service, with a focus on delivering exceptional experiences.
- To be flexible, working shifts to suit the business needs and taking on additional duties to support the team.
- To be target-focused, supporting the club in achieving sales and retention targets.
Additional Information:
Frasers Group is a dynamic and ambitious organization, offering a unique opportunity for the right candidate to join our team. If you are a driven and ambitious individual, passionate about delivering exceptional customer experiences, we encourage you to apply.
The successful candidate will be required to work a 20-hour contract, split over 3-4 days per week, with availability for early morning and late evening shifts to match the club's operating hours.
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