Front of House Team Member

4 weeks ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title:

Membership Experience Host

Main Responsibilities:

  1. To deliver exceptional customer service to every member and guest, ensuring a seamless and enjoyable experience.
  2. To support the sales and retention of memberships by providing excellent customer service and promoting our facilities.
  3. To maintain high cleaning and hygiene standards in the club, contributing to a positive environment for members and staff.
  4. To act as a key holder, covering shifts as required and ensuring the club is secure and prepared for opening.
  5. To have a good understanding of our membership software system and utilize it effectively to drive sales and retention.
  6. To stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and contribute to their implementation.
  7. To support the Fitness Manager in maintaining a high-quality gym floor environment.
  8. To ensure that all products and services are experienced and understood by the team, enabling effective promotion and sales.
  9. To maintain the high cleanliness of the facilities, taking an active role in upkeep and supporting the team.
  10. To drive secondary spend KPI targets, contributing to the club's success.
  11. To competently handle member complaints, ensuring a positive resolution and informing relevant managers.

Key Requirements:

  1. To be an outgoing personality with a positive mindset, able to build strong relationships with members and staff.
  2. To be competent in all administrative duties, ensuring efficient and effective operation of the club.
  3. To be driven and ambitious, with a desire to learn and develop both behaviours and competencies specific to the role.
  4. To be willing and able to participate in learning and development opportunities, progressing both competencies and career.
  5. To be able to drop into operational key holder duties as required, supporting the business needs.
  6. To be passionate about fitness, administration, and customer service, with a focus on delivering exceptional experiences.
  7. To be flexible, working shifts to suit the business needs and taking on additional duties to support the team.
  8. To be target-focused, supporting the club in achieving sales and retention targets.

Additional Information:

Frasers Group is a dynamic and ambitious organization, offering a unique opportunity for the right candidate to join our team. If you are a driven and ambitious individual, passionate about delivering exceptional customer experiences, we encourage you to apply.

The successful candidate will be required to work a 20-hour contract, split over 3-4 days per week, with availability for early morning and late evening shifts to match the club's operating hours.



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