Customer Service Ambassador
2 weeks ago
About the Role:
We are seeking a skilled Customer Service Ambassador to join our team at FedEx. As a key member of our Customer Service team, you will play a vital role in delivering exceptional service to our customers.
Key Responsibilities:
- Provide accurate information and guidance to customers via various contact channels.
- Advise customers on how to use FedEx services and tools.
- Help customers resolve service-related issues.
- Identify new opportunities to grow business with customers.
- Collaborate with other teams at FedEx to ensure every customer experience is outstanding.
What We Offer:
- A competitive salary starting from £28,471.29.
- A Hybrid working policy, allowing team members to balance office and remote work.
- Comprehensive training and on-the-job learning opportunities.
- Access to extensive learning resources, including online language courses.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities within a global company.
About FedEx:
FedEx is one of the world's largest express transportation companies, serving over 220 countries and territories. We prioritize our people, delivering exceptional service to our customers, and investing in their growth and development.
Our Culture:
Our culture is built on the People-Service-Profit philosophy, which emphasizes the importance of our team members in delivering outstanding service to our customers. We value diversity, inclusivity, and innovation, creating a work environment that encourages collaboration and growth.
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