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Retail Experience Manager

1 month ago

Gateshead, Gateshead, United Kingdom NEXT Full time

About this role

At Victoria's Secret, we're looking for a Retail Experience Manager to join our team. As a key member of our retail leadership team, you'll play a vital role in delivering exceptional customer experiences across our stores.

Your responsibilities will include:

  • Leading by example and energizing your team to provide outstanding customer service
  • Driving sales growth and profitability through effective store operations and visual merchandising
  • Collaborating with the management team to achieve key performance indicators (KPIs) and maintaining high brand standards
  • Executing new product launches, floor sets, and audits across the store, ensuring all team members are trained and ready to meet challenges
  • Maintaining store standards, including managing deliveries, stock replenishment, loss prevention, and adhering to health & safety procedures

You'll be part of a dynamic team that thrives on collaboration and innovation. If you're passionate about retail, have a keen eye for detail, and enjoy leading others, this could be the perfect opportunity for you.

About you

We're looking for someone who is:

  • Pasionate about creating unique customer experiences
  • Able to develop valued relationships with customers and colleagues alike
  • Flexible, supportive, and a team player
  • Comfortable working in a fast-paced environment with a willingness to adapt and learn

About us

Victoria's Secret is a specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. We value individual strengths and believe in growth opportunities for our associates. Our goal is to create lifelong relationships with customers and foster a happy, healthy, and inclusive workplace where diversity is cherished.

As a Retail Experience Manager at Victoria's Secret, you can expect a competitive salary range of £45,000 - £55,000 per annum, depending on experience and qualifications.