Part Time Customer Experience Manager

1 day ago


Gateshead, Gateshead, United Kingdom Entain Group Full time

Entain Group is seeking a highly skilled and motivated Retail Customer Service Manager to join our team. This is an exciting opportunity for individuals who are passionate about delivering top-notch customer service and experience.

As a Retail Customer Service Manager, you will be responsible for leading the Shop team to deliver exceptional customer service and drive sales and revenue growth. You will work closely with the Shop Manager and other team members to achieve this goal.

The ideal candidate will have excellent leadership and communication skills, be able to work independently and as part of a team, and have a strong understanding of our products and services.

Responsibilities:
  • Lead the Shop team to deliver exceptional customer service and drive sales and revenue growth.
  • Help drive sales and revenue growth.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Our shops operate from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

You will be required to work a varied shift pattern, including long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.

At Entain Group, we offer a competitive salary and benefits package, including optional overtime subject to availability, pension scheme, and annual share save.

Competitive Salary:

£25,000 - £30,000 per annum (dependent on experience).

Additional Benefits:
  • Pension Scheme.
  • Annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.


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