Customer Relations Specialist Part Time

1 day ago


Gateshead, Gateshead, United Kingdom Entain Group Full time

We are seeking a Retail Customer Service Manager to join our team at Entain Group. This is an exciting opportunity for individuals who love sports or have a passion for great customer service.

As a Retail Customer Service Manager, you will be responsible for delivering top customer service and driving standards on a daily basis. You will report to the Shop Manager and work as part of the Shop team to serve customers and build rapport with them.

The ideal candidate will have excellent communication skills, enjoy building strong relationships, and be able to handle customer complaints or concerns with empathy and problem-solving skills.

Key Responsibilities:
  • Help demonstrate our products and betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain Group, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Benefits:
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.


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