MacGregor Spare Parts Team Customer Service Specialist

3 weeks ago


Gateshead, Gateshead, United Kingdom Hiab Full time

At MacGregor, we pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide. As a leading provider of innovative cargo-handling solutions and services for maritime industries, we're looking for passionate, customer-centric problem solvers to join our dynamic team.

About the Role:

We're seeking an experienced Customer Experience Advocate to serve as the first point of contact for customers inquiring about spare parts for MacGregor products. You'll be responsible for managing and processing orders, addressing customer questions and concerns, and proactively communicating with customers about the status of their orders.

Main tasks and responsibilities

  • Serve as the primary point of contact for customers inquiring about spare parts for MacGregor products
  • Manage and process orders from inquiry to delivery, ensuring accuracy and timely execution
  • Address customer questions, concerns, and issues related to orders, delivery schedules, and product availability
  • Proactively communicate with customers about the status of their orders and provide updates as necessary
  • Collaborate with internal teams to resolve any customer-related issues

What We're Looking For

  • Previous experience in customer service, customer support, or a related field, ideally within the maritime, industrial, or logistics sectors
  • Strong interpersonal and communication skills, with the ability to build relationships and manage customer expectations
  • Excellent problem-solving skills, with a proactive and solutions-oriented mindset
  • Attention to detail and ability to manage multiple tasks while maintaining a high level of accuracy

Why Join Us

  • Work in a global company that is an industry leader in maritime technology and services
  • Be part of a supportive, innovative team that values collaboration and personal growth
  • Opportunity to make a direct impact on customer satisfaction and business success
  • Competitive salary and benefits package, along with opportunities for career development

With a competitive salary of £40,000 - £50,000 per annum, plus benefits, you'll have the opportunity to grow your career and make a real difference in the lives of our customers. If you're passionate about delivering excellent customer service and enhancing the overall customer experience, we'd love to hear from you.



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