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Spare Parts Operations Expert

1 month ago

Gateshead, Gateshead, United Kingdom Cargotec Oyj Full time

Cargotec Oyj Job Description

This role involves working closely with our customers and internal teams to deliver exceptional customer service and enhance the overall customer experience. As a Customer Experience Advocate, you will be responsible for identifying and escalating recurring problems, maintaining accurate records, and developing solutions to improve customer satisfaction.

The Ideal Candidate:

  • Has previous experience in customer service or a related field, preferably in maritime, industrial, or logistics sectors.
  • Is familiar with order processing systems and CRM tools.
  • Has strong communication and problem-solving skills.

Package Details:

  • Competitive salary (£45,000 - £60,000 per annum).
  • Benefits package including opportunities for career development.