Technical IT Assistance Expert

4 days ago


Gateshead, Gateshead, United Kingdom NRG Resourcing Ltd Full time

**Job Title:** Technical IT Assistance Expert

About the Role

This is an exciting opportunity to join NRG Resourcing Ltd as a Technical IT Assistance Expert. As a key member of our team, you will provide technical assistance and support to customers, ensuring that their IT-related issues are resolved efficiently and effectively.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and chat, providing timely and effective resolutions.
  2. Diagnose and troubleshoot hardware, software, and network issues, using your expertise to identify root causes and implement fixes.
  3. Collaborate with other teams to ensure seamless issue resolution and escalation.
  4. Develop and maintain strong relationships with customers, providing excellent customer service and ensuring high levels of satisfaction.
Requirements
  • Previous experience in an IT support or customer service role (desired).
  • Strong understanding of Windows, macOS, and/or Linux operating systems.
  • Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
  • Familiarity with IT hardware (PCs, laptops, printers).
  • IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

**Salary and Benefits**: The salary for this position is estimated at £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including access to training and development opportunities, health insurance, and a generous holiday allowance.



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