Administrative Support Specialist

21 hours ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time
Job Summary

We are seeking an experienced Administrative Support Specialist to join our dynamic team at The Portfolio Group. As a key member of our consultancy team, you will play a vital role in delivering top-notch tax consultancy services.

About the Role
  • Manage consultancy cases by gathering client information and qualifying leads.
  • Liaise with the consultancy team to ensure deadlines are met and expectations are managed.
  • Report on completed cases, obtaining client reviews to ensure satisfaction.
  • Maintain and update the VIP master client list and data sheets for accuracy.
  • Provide feedback on consultancy hours used, leveraging CMS system reports.
  • Assist with general administrative duties, including checking hours and contract statuses.
  • Review consultant availability and assign work effectively for upcoming weeks.
  • Coordinate with outsourced consultancy firms for tailored client services.
Requirements
  • Candidate must have customer service experience, ideally in a corporate setting.
  • Strong written and verbal communication skills with an empathetic touch.
  • Proficiency in Microsoft applications is preferred.
What We Offer
  • A competitive salary of $45,000 - $55,000 per annum.
  • Opportunities for professional development, including apprenticeships from the offset.
  • A dynamic and supportive team environment.
About Us

The Portfolio Group is a leading provider of tax consultancy services. Our team is dedicated to delivering exceptional results for our clients, and we are looking for talented individuals to join us in achieving this goal.



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