Customer Service Representative

3 days ago


Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full time
{"title": "Customer Service Executive", "description": "About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and product knowledge.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and other channels.
  • Utilize our internal system to capture customer requests and maintain accurate records.
  • Collaborate with internal departments, including sales, transport, and inventory, to ensure seamless customer service.
  • Develop and maintain a deep understanding of our wine portfolio, including product categories and customer needs.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
What We Offer
  • A competitive starting salary up to £23,000 per annum, dependent on experience.
  • A £250 annual dental allowance.
  • Access to our Employee Assistance Programme to support your wellbeing.
  • Enhanced Maternity and Paternity pay.
  • 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years).
  • Enrolment to our company pension scheme after 3 months of service.
  • Generous staff discount on our wine portfolio.
  • A £500 referral scheme.
  • A bottle of wine on your birthday and Berkmann anniversary.
  • Access to support and training.
  • Being part of a diverse and successful family-owned and run company.
Working Pattern

Our Customer Services team work flexibly together to get the job done. This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9:00 – 18:00 Monday to Thursday and 9:00 – 17:30 on a Friday (with an unpaid break of 1 hour) and up to 3 hours on a Sunday (working from home on a rota basis).

You may be required to work some Bank Holidays and will receive payment or time off in lieu for these days.

Work Location

Our York office is based in Upper Poppleton, and we are currently operating 4 days in the office and 1 day at home. If you are working a Sunday shift this will be from home. During the training period, you will be required to work in the office 5 days per week.

", "lang_code": "en-US"}

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