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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.
Key Responsibilities- Customer Service: Provide excellent customer service by responding to customer inquiries, resolving issues, and making product recommendations.
- Store Maintenance: Maintain a clean and organized store environment by restocking shelves, facing merchandise, and performing other tasks as needed.
- Teamwork: Work collaboratively with colleagues to achieve sales and customer satisfaction goals, and provide support as needed.
- Merchandising: Expertly merchandise and maintain our middle aisles of Non-Food products, and proactively keep the bakery topped up by baking fresh goods.
- Experience: Experience working in a fast-paced retail environment.
- Customer Service Skills: Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a professional and courteous manner.
- Flexibility: Flexibility to start a shift early or finish late, and to work a variety of schedules including weekends and holidays.
- Positive Attitude: A positive approach to changing priorities, and a drive and passion to work hard and make your store a success.
- Competitive Pay: A competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights.
- Benefits Package: A generous benefits package designed to support your well-being and life outside of Lidl, including 30-35 days' holiday (pro rata), 10% in-store discount, pension scheme, and enhanced family leave.
