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Customer Service Representative

1 month ago

Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive at Berkmann Wine Cellars. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing timely and accurate responses to their queries, and ensuring that their needs are met.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and other communication channels
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work collaboratively with internal departments to ensure seamless customer service
  • Develop and maintain a thorough understanding of our wine portfolio and customer needs
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong ability to work under pressure, and a passion for delivering exceptional customer service. You will also need to have a good command of English and numeracy, as well as experience working in a fast-paced office environment.

What We Offer
  • Competitive starting salary up to £23,000 per annum dependent upon experience
  • £250 annual dental allowance
  • Access to our Employee Assistance Programme to help support your wellbeing
  • Enhanced Maternity and Paternity pay
  • 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)
  • Enrolment to company pension scheme following 3 months service
  • Generous staff discount on our wine portfolio
  • £500 referral scheme
  • A bottle of wine on your birthday and Berkmann anniversary
  • Access to support and training
  • Being part of a diverse and successful family-owned and run company
Working Pattern

Our Customer Services team work flexibly together to get the job done. This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9:00 – 18:00 Monday to Thursday and 9:00 – 17:30 on a Friday (with an unpaid break of 1 hour) and up to 3 hours on a Sunday (working from home on a rota basis).

Work Location

Our York office is based in Upper Poppleton, and we are currently operating 4 days in the office and 1 day at home. If you are working a Sunday shift this will be from home. During the training period, you will be required to work in the office 5 days per week.