Customer Service Associate

2 days ago


Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full time
Customer Service Executive Job Description

We are the largest family-owned and family-run wine importer in the UK, with a rich history of selling premium wines since 1964. Our expertise has grown alongside our award-winning portfolio, which consists of progressive and fiercely independent wineries that we represent.

This role is ideal for an individual with excellent data entry skills, who can provide first-class customer service through accurate data capture in our internal system. The successful candidate will have a good command of English and numeracy, as well as strong communication skills to articulate customer needs effectively.

The ideal candidate will be able to work collaboratively with internal departments such as sales, transport, and inventory, adapting quickly to changing customer needs and priorities. This is a fast-paced environment where no two days are the same, requiring proactive handling of queries and the ability to learn about our customer base, transport plans, product categories, and more.

A competitive starting salary up to £23,000 per annum is offered, dependent upon experience. Other benefits include:

  • £250 annual dental allowance
  • Access to our Employee Assistance Programme for wellbeing support
  • Enhanced Maternity and Paternity pay
  • 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)
  • Enrolment to company pension scheme following 3 months service
  • Generous staff discount on our wine portfolio
  • £500 referral scheme
  • A bottle of wine on your birthday and Berkmann anniversary
  • Access to support and training
  • Being part of a diverse and successful family-owned and run company


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