Wine Industry Customer Support Specialist

20 hours ago


Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full time

We are proud to be a leading wine importer in the UK with a rich history dating back to 1964. Our award-winning portfolio has grown significantly over the years, and we continue to expand our customer base.

This role is an excellent opportunity for a customer-focused individual to join our team as a Wine Industry Customer Support Specialist. You will work collaboratively with our friendly team to deliver a first-class service to our customers. The ideal candidate will have excellent data entry skills and a high level of accuracy when speaking to customers and capturing their requests on our internal system.

As a key member of our team, you will interact regularly with internal departments such as sales, transport, and inventory. This is a varied role where no day is the same, and you will need to quickly learn about our customer needs, transport plans, product categories, and much more.

You will need to have good IT skills, including experience of working with CRM databases. This is a great opportunity for a passionate and upbeat candidate who is ready for a fast-paced and challenging role. You will also have the unique opportunity for training on our wine portfolio.

Salary: £22,500 - £23,000 per annum dependent upon experience

Benefits:

  • £250 annual dental allowance
  • Access to our Employee Assistance Programme to help support your wellbeing
  • Enhanced Maternity and Paternity pay
  • 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)
  • Enrolment to company pension scheme following 3 months service
  • Generous staff discount on our wine portfolio
  • £500 referral scheme
  • A bottle of wine on your birthday and Berkmann anniversary
  • Access to support and training
  • Being part of a diverse and successful family-owned and run company

Working Pattern: Our Wine Services team work flexibly together to get the job done. This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9:00 – 18:00 Monday to Thursday and 9:00 – 17:30 on a Friday (with an unpaid break of 1 hour) and up to 3 hours on a Sunday (working from home on a rota basis).



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