Customer Service Operations Coordinator
4 days ago
We are a leading wine importer with over 50 years of experience, operating in the UK market.
This role is a fantastic opportunity for an individual to join our dynamic team in York and contribute to delivering exceptional customer service. As a Customer Service Executive, you will be working closely with our internal departments to ensure seamless communication and efficient order processing.
The ideal candidate will have excellent data entry skills, strong communication abilities, and a good command of English and numeracy. They should be able to articulate complex information clearly and provide accurate support to customers via phone and email.
You will be working in a fast-paced environment where no two days are the same, requiring adaptability and the ability to quickly learn about customer needs, product categories, and transport plans.
With experience in a similar office environment, proficiency in CRM databases would be beneficial but not essential. This is a challenging and rewarding role that offers opportunities for growth and development within the company.
Some of the key responsibilities include:
- Providing top-notch customer support through various channels
- Accurately capturing customer requests in our internal system
- Collaborating with sales, transport, and inventory teams to resolve queries
We offer a competitive starting salary up to £23,000 per annum, depending on your experience, as well as access to employee benefits such as dental allowance, Employee Assistance Programme, and enhanced maternity and paternity pay.
As part of our dynamic team, you can expect to receive comprehensive training on our wine portfolio and work towards achieving your career goals.
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