Wine Industry Support Specialist
5 days ago
We are seeking an experienced Customer Service Executive to join our team in York. As a key member of our department, you will work collaboratively with colleagues to deliver exceptional customer service, ensuring accurate data capture and timely resolution of customer inquiries.
In this dynamic role, you will develop a deep understanding of our customer needs, products, and business processes, leveraging this knowledge to proactively address customer concerns and improve overall satisfaction.
A competitive starting salary of up to £23,000 per annum is available, depending on your experience. You will also benefit from:
- £250 annual dental allowance
- Access to our Employee Assistance Programme for wellbeing support
- Enhanced Maternity and Paternity pay
- 25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)
- Enrolment to company pension scheme following 3 months service
- Generous staff discount on our wine portfolio
- £500 referral scheme
- A bottle of wine on your birthday and Berkmann anniversary
- Access to support and training
- Being part of a diverse and successful family-owned and run company
Working hours are 37.5 hours per week, covering a shift pattern of 7.5 hours per day between 9:00 and 18:00 Monday to Thursday, and 9:00 and 17:30 on Friday. Some flexibility is required, including working occasional Bank Holidays or Sundays from home.
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Wine Industry Customer Support Specialist
7 days ago
Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full timeWe are proud to be a leading wine importer in the UK with a rich history dating back to 1964. Our award-winning portfolio has grown significantly over the years, and we continue to expand our customer base.This role is an excellent opportunity for a customer-focused individual to join our team as a Wine Industry Customer Support Specialist. You will work...
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Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full timeCustomer Service ExecutiveWe are a leading family-owned and family-run wine importer in the UK, with a rich history dating back to 1964. Our expertise has grown alongside our award-winning portfolio, which features premium wines from progressive and fiercely independent wineries.This role requires excellent data entry skills, as you will be responsible for...
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