Customer Service Executive

4 days ago

Upper Poppleton, United Kingdom Berkmann Wine Cellars Full time

We are proud to be the largest family owned and family-run wine importer in the UK. We have been selling premium wine since 1964 and our expertise has grown along with our award-winning portfolio. The wineries we represent are like us – progressive and fiercely independent – and we sell their premium wines to our ever-growing customer base, which includes both the on and off trade.

We are seeking a Customer Service Executive to join our friendly team in our office based just outside York. You will join a busy and organised department who work collaboratively to deliver a first-class service. You will need to have excellent data entry skills as this role requires a high level of accuracy, both when speaking to our customers and capturing their requests in an order on our internal system. You must have a good command of English and numeracy.

The ideal candidate will have excellent communication skills and the ability to articulately assist our customers, by both phone and email. Being a team player is vital for this role – as well as our customers, you will be regularly interacting with internal departments such as sales, transport and inventory. This is a varied role where no day is the same – you will need to quickly learn about our customer needs, transport plans, product categories and much more. You will ideally have experience in a fast-paced office environment, the ability to work to deadlines and to proactively handle any queries that may arise.

You will need to have good IT skills – some experience of working with CRM databases would be an advantage. This is a great opportunity for a passionate and upbeat candidate who is ready for a fast-paced and challenging role. You will also have the unique opportunity for training on our wine portfolio.

OFFER – The appointed candidate will be given the below package:

Competitive starting salary up to £23,000 per annum dependent upon experience£250 annual dental allowanceAccess to our Employee Assistance Programme to help support your wellbeingEnhanced Maternity and Paternity pay25 days annual leave (rising to 26 days after 5 years, 27 days after 10 years)Enrolment to company pension scheme following 3 months serviceGenerous staff discount on our wine portfolio£500 referral schemeA bottle of wine on your birthday and Berkmann anniversaryAccess to support and trainingBeing part of a diverse and successful family owned and run company

WORKING PATTERN – Our Customer Services team work flexibly together to get the job done. This role is 37.5 hours per week and will cover a shift pattern of 7.5 hours per day between the hours 9:00 – 18:00 Monday to Thursday and 9:00 – 17:30 on a Friday (with an unpaid break of 1 hour) and up to 3 hours on a Sunday (working from home on a rota basis).

You may be required to work some Bank Holidays and will receive payment or time off in lieu for these days.

WORK LOCATION – Our York office is based in Upper Poppleton, and we are currently operating 4 days in the office and 1 day at home. If you are working a Sunday shift this will be from home. During the training period, you will be required to work in the office 5 days per week.

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