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Hybrid Customer Service Coordinator

3 months ago

Upper Froyle, United Kingdom Hampshire Recruitment Service Full time
Customer Service Coordinator - HYBRID

Annual wage £24,500

Permanent position

Monday to Friday schedule

37.5 hours per week

Flexible hybrid working model

24 days of holiday entitlement

Extra annual leave

Company performance bonus

Staff parking provided

Central location in Alton

Employee benefits include pension and life cover

Generous maternity package offered

Share save scheme available

Cycle to work scheme in place

Corporate discounts

Health and wellbeing initiatives

Gym discounts for staff

Charitable Giving opportunities

Discounts at major high street retail chains

Annual staff events

Employee gift vouchers

Training and development prospects

Hampshire Recruitment Group is recruiting for a dynamic business in Alton.

Join a vibrant customer service department led by a supportive management team focused on ongoing training.
You will receive comprehensive training to excel in your role.
The office is modern with ample workspace and dual screens. Staff enjoy a break area in a central location.
We will provide detailed information about the role, CV advice, and interview tips.

Responsibilities of a Customer Service Coordinator:

- Communicate effectively with customers via phone and email
- Resolve customer queries promptly
- Investigate and resolve complaints
- Ensure outstanding service delivery
- Keep stakeholders updated
- Collaborate with third parties and internal teams
- Respond to emails and meet SLAs
- Log tickets and work efficiently to meet deadlines

Attributes and qualifications:

- Strong communication skills
- Thrives in a fast-paced environment
- Builds relationships effectively
- Professional, friendly, and approachable
- Meets deadlines and works well in a team
- Committed to excellent customer service
- Enthusiastic about assisting others
- IT proficient with MS Word, Excel, CRM experience is advantageous

We appreciate your interest in this role