Customer Service Representative

2 weeks ago


Upper Poppleton, York City, United Kingdom Berkmann Wine Cellars Full time

Customer Service Executive Position Available

We are a leading wine importer and distributor, seeking a highly skilled Customer Service Executive to join our team at Berkmann Wine Cellars. Our company has been a prominent player in the UK wine market since 1964, with a strong reputation for quality and customer satisfaction.

About the Role:

  • Provide exceptional customer service to our clients, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with our sales team to ensure seamless communication and delivery of our premium wines.
  • Manage and maintain accurate records of customer interactions, using our IT systems to track and analyze customer data.
  • Collaborate with our operations team to ensure efficient order processing and delivery.
  • Participate in ongoing training and development to enhance your skills and knowledge of our wine portfolio.

What We Offer:

  • A competitive starting salary up to £23,000, depending on experience.
  • A range of employee benefits, including dental allowance and staff discounts.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working hours, with shifts between 9:00 - 18:00 Monday to Thursday, 9:00 - 17:30 on Friday, and up to 3 hours on Sunday.
  • 25 days annual leave, with increases over time.

If you are a motivated and customer-focused individual, with excellent communication skills and a passion for the wine industry, we encourage you to apply for this exciting opportunity.



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