Customer Service Representative
2 days ago
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. As a key member of our customer service team, you will play a pivotal role in ensuring our customers receive top-notch service.
Key Responsibilities:- Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
- Problem Solving: Analyze customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
- Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
- Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
- Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.
- Previous Experience: Previous experience in a customer service role is preferred but not mandatory.
- Communication Skills: Strong communication skills and the ability to empathize with customers.
- Problem-Solving Aptitude: Problem-solving aptitude and the capacity to think on your feet.
- Organizational Skills: Excellent organizational skills and attention to detail.
- Positive Attitude: A positive attitude and a commitment to delivering exceptional customer service.
- Competitive Benefits: 31 days holiday, increasing to 33 days after 2 year's service.
- Well-being Benefits: Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes.
- Internal Incentives: Frequent internal Call Centre incentives and rewards.
- Volunteer Time: Paid time off annually to volunteer.
- Discounts and Perks: A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies.
- Staff Purchase Scheme: Discounted staff purchase scheme.
If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor.
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