Senior Technical Support Specialist
2 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at MECS Communications Ltd. As a Senior Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with our support teams to resolve escalated technical issues.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat
- Troubleshoot complex technical issues and collaborate with support teams to resolve escalated technical issues
- Manage new builds and configurations for customers
- Collaborate with vendors to solve technical issues
- Identify and prioritize complex or strategic issues affecting major customers
- Perform high availability checks, testing, and fine-tuning maintenance
- Assist with complex solution deployments and other related IT and Service Desk projects
- Previous experience in a Technical Support, Helpdesk, or Service Desk environment to a 3rd line level
- Knowledge of IT, Technology, Cloud, ICT, Network Infrastructure, Microsoft communication and collaboration segment
- Microsoft 365 M365, Office 365 O365, Windows Server, Active Directory, Teams, Exchange, One Drive, Sharepoint
- TCP/IP networking, switches, routers, security, firewalls, and protocols
- WAN, LAN, VLAN, WLAN, Meraki Wi-Fi, VPN, DHCP, DNS
- Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager suite
- ITIL foundation
- A competitive salary and benefits package
- The opportunity to work with a leading provider of permanent and contract recruitment consultancy services
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.
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