Desktop Support Specialist

5 days ago

Upper Bucklebury, United Kingdom Tulip Recruitment Full time

Job Summary:

Tulip Recruitment is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our clients' employees, ensuring that their IT equipment and software are functioning properly.

Main Responsibilities:

  • Troubleshoot and resolve hardware and software issues for all end-user devices
  • Deploy Windows-based desktops and laptops
  • Computer imaging using SCCM
  • Respond to user requests through a ticketing system, Service Now
  • Communicate with team members and users of all levels both verbally and written
  • Knowledgeable about viruses and virus removal and security principles
  • Unlock, reset, and administer user and computer accounts in Active Directory
  • Work collaboratively using email and Microsoft Teams as a communication tool
  • Set priorities and meet project expectation deadlines
  • Coordinate warranty-covered repairs with vendors
  • Asset management of computer equipment and software licensing
  • Maintain various models and types of printing devices
  • Manage and escalate critical issues to management or relevant team

Preferred Qualifications:

  • Desktop and laptop support, including support of Windows 11
  • Microsoft Office products
  • Using an MDM solution (desirable)
  • ITIL or equivalent experience (desirable)
  • Active Directory; specifically, Users and Groups
  • Configuration and support of printers and IT equipment
  • UK Driving license as there will be a requirement to attend other sites on occasion

Requirements:

  • Good time management skills and able to handle conflicting priorities
  • Excellent written and verbal communications skills
  • Strong technical aptitude, with the ability to follow step-by-step technical specifications
  • Ability to work independently and remotely, with limited supervision

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