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Business Development Director
1 month ago
At Lookers Guildford VW, we are seeking an exceptional General Manager to lead our team in delivering world-class customer service experiences.
The successful candidate will have a proven track record of effective people management and be able to draw the best performance from their team. They will also be able to communicate effectively to build relationships with employees and customers.
The General Manager will be responsible for developing a customer service-driven environment and culture through regular communication, team building, and coaching with their teams. They will also provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
Key Responsibilities:
- Develop and implement strategies to improve sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels.
- Lead a highly motivated team in delivering world-class customer service experiences.
- Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
- Provide training and development opportunities to department managers in line with organisational requirements.
- Agree objectives & work standards with department managers reviewing their performance regularly.
- Proactively seek out new strategic opportunities to grow an already established and successful business.
- Maintain effective relationships with internal and external customers and colleagues.
About Us:
Lookers is a leading automotive retailer with a strong reputation for delivering exceptional service and providing quality vehicles. We are committed to creating a positive and supportive work environment that encourages our people to thrive.
What We Offer:
A competitive salary of £72,000 - £102,000 (DOE), plus a generous bonus package. Additionally, we offer a range of benefits including a comprehensive pension scheme, life assurance, and 25 days annual leave.
