Guest Service Ambassador

3 days ago


West Drayton, Greater London, United Kingdom Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a global portfolio of over 1,600 hotels and resorts. We partner with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Hotel discounts across our portfolio, with staff rates and up to 50% off food and beverage, and spa services
  • Wagestream, allowing you to access up to 40% of your pay as you earn it, and set automatic savings to support your financial well-being
  • 24/7 access to our employee assistance program
  • A minimum of 28 days' holiday
  • Staff meals on duty
  • Paid breaks
  • A starting salary above the national minimum wage

About the Role

As a Guest Service Assistant, you will be the first point of contact for our guests, providing a warm welcome and exceptional service. You will work closely with your team to ensure seamless shifts and deliver outstanding guest experiences every time.

Based in the Holiday Inn and Staybridge Suites London Heathrow Bath Road, you will be part of a passionate team that prioritizes work-life balance and strives to be the best without sacrificing it.

What We're Looking For

To succeed in this role, you will be passionate about delivering exceptional guest experiences and living our brand standards. Previous experience in a similar role, preferably in a branded environment, is advantageous.

We value personality and flair for hospitality, so if you have a warm smile and a genuine enthusiasm for providing outstanding service, we want to hear from you.



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